Privacy Policy — Fleur N Pearls

Fleur N Pearls ("we," "us," "our," "Fleur N Pearls") operates the website fleurnpearls.in (the "Site"), an online store selling jewellery and fashion accessories, including necklaces, earrings, bracelets, rings, mangalsutra, and combo sets. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or shop on our Site, in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

By using our Site, you agree to the collection and use of information as described in this policy.

1. Information We Collect

a) Information you provide to us

  • Name, billing and shipping address, email address, and phone number
  • Account login details, if you create an account on the Site
  • Order details, including products purchased, order value, and delivery preferences
  • Payment information (processed securely by our payment gateway partners — we do not store your full card, UPI, or net-banking credentials on our servers)
  • Any information you submit through contact forms, WhatsApp, Instagram, or Facebook when reaching out to us
  • Newsletter sign-up details (email address)

b) Information collected automatically

  • IP address, browser type, device information, and operating system
  • Pages viewed, time spent on the Site, and referring/exit pages
  • Cookies and similar tracking technologies (see Section 5)

c) Information from third parties

  • Information shared by payment gateways, courier/logistics partners, and social media platforms (e.g., if you interact with us via Instagram or Facebook)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including payment, packaging, and delivery
  • Communicate with you about your orders, account, offers, and customer support queries
  • Send newsletters and promotional updates (only if you have subscribed, and you may opt out anytime)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud, unauthorized transactions, and misuse of the Site
  • Comply with legal obligations, including tax, accounting, and consumer protection laws
  • Manage the 7-day exchange process and any returns or complaints

We do not sell or rent your personal information to third parties for their marketing purposes.

3. Sharing of Information

We may share your information with:

  • Payment gateway providers to process your transactions securely
  • Courier and logistics partners to deliver your orders
  • Service providers who help us operate the Site (e.g., website hosting, email/newsletter services)
  • Government or regulatory authorities, where required by law or to protect our legal rights
  • Business transfers, if Fleur N Pearls is involved in a merger, acquisition, or sale of assets, in which case customer information may be transferred as part of that transaction

All third parties we work with are expected to handle your data securely and only use it for the purpose it was shared.

4. Data Storage and Security

  • Our Site is built on WordPress/WooCommerce, and order and account data is stored on secure servers.
  • We use reasonable technical and organizational measures (such as SSL encryption during checkout) to protect your personal information from unauthorized access, alteration, or disclosure.
  • While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our Site uses cookies and similar technologies to:

  • Keep items in your shopping cart
  • Remember your login and preferences
  • Understand how visitors use the Site (analytics)
  • Show relevant offers and promotions

You can disable cookies through your browser settings; however, some features of the Site (such as the shopping cart) may not function properly without them.

6. Your Rights

Subject to applicable law, including the DPDP Act, 2023, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to our legal and business record-keeping obligations
  • Withdraw consent for marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly
  • Raise a grievance regarding how your data is handled (see Section 9)

To exercise any of these rights, please contact us using the details in Section 9.

7. Children's Privacy

Our Site and products are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, warranty/exchange handling, accounting, and legal compliance, after which it is securely deleted or anonymized.

9. Grievance Officer / Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your personal data is handled, please contact us:

Fleur N Pearls 📧 Email: sales@fleurnpearls.com 📞 Phone: +91 77278 98585 🌐 Website: fleurnpearls.in 📸 Instagram: @fleur_n_pearls_jewellery 📘 Facebook: Fleur N Pearls

We will make reasonable efforts to address your concerns within a reasonable timeframe, in accordance with applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

By using fleurnpearls.in, you acknowledge that you have read and understood this Privacy Policy.