Overview

Our refund and returns policy lasts 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund or exchange.

Return Policy

- Due to hygiene and quality reasons, jewellery is not eligible for returns once delivered.

- Returns are accepted only if you receive a damaged, defective, or incorrect product.

- - - Clear photos of the product and packaging
      - An unboxing video (mandatory)To request a return, please contact us within 48 hours of delivery with:
  Your order number

- Claims made without an unboxing video may not be eligible for approval.

Exchange Policy

- Exchanges are accepted only for damaged, defective, or wrongly delivered items.

- Once the returned product passes our quality inspection, we will arrange a replacement.

- If the same product is unavailable, you may choose another product of equal value or receive store credit.

- Exchanges due to personal preferences (such as change of mind, color choice, or design preference) are not accepted.

Cancellation Policy

- Orders can be cancelled within 03 hours of placing the order or before they are shipped, whichever comes first.

- Once an order has been dispatched, it cannot be cancelled.

Refund Policy

- Refunds are issued only if a replacement cannot be provided.

- Approved refunds will be processed to the original payment method within 5–7 business days.

- Shipping charges (if applicable) are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery.

1. Share your order number, photos, and an unboxing video.

1. Our team will verify the request and respond within 2–3 business days.

Jewellery Care

Our jewellery is crafted with a premium anti-tarnish finish, but proper care helps maintain its beauty.

- Avoid contact with water, perfumes, lotions, and harsh chemicals.

- Store jewellery in a dry pouch or box after use.

- Clean gently with a soft, dry cloth.

Contact Us

For any questions regarding your order or this policy, please contact our customer support team with your order number and registered contact details. We’ll be happy to assist you.

Thank you for choosing Fleur & Pearls. ✨

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {sales@fleurnpearls.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {sales@fleurnpearls.com}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Refund and Returns Policy